Shipping and Refunds

Shipping & Refund policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe.

1. General

2. Damages and Issues

3. UK Mainland Delivery

4. International Delivery

5. Delivery to 3rd parties

6. Cancellations

7. Refunds & Returns

8. Contacts

1. General

Free Standard UK delivery will be applied to all orders over £65 to UK Mainland .

If items are in stock, orders will usually be dispatched within 48 hours.

Delivery is carried out by courier or Royal Mail for smaller items. Couriers often deliver during working hours, so providing an alternative delivery address may be advisable if you are likely to be unavailable.

The delivery date or period provided is approximate. For orders containing multiple items, goods may be delivered in instalments if certain items are out of stock and need to be made. This will be at no additional cost to you.

Upon delivery, please inspect the products carefully to ensure they are free from defects and in satisfactory condition.

For larger items, such as furniture, we will contact you two weeks prior to delivery to arrange a suitable delivery date and time.

When your order is delivered, you will be asked to sign a delivery note confirming that the items have been received in good condition.

Please check for potential access issues for larger items, such as narrow doorways or staircases, prior to delivery. If you have any concerns, please contact the studio to discuss further.

Corita Rose Ltd accepts no liability for items that cannot be delivered due to access restrictions. Any costs associated with restricted delivery will be the responsibility of the purchaser.

Force Majeure

We shall not be held liable for any failure or delay in performing our obligations under these Terms and Conditions due to circumstances beyond our reasonable control, including but not limited to:

Acts of God, such as natural disasters (e.g., floods, earthquakes, storms).
War, riots, or civil unrest.
Industrial disputes or strikes.
Government-imposed restrictions or lockdowns (e.g., pandemics).
Failure of telecommunications or transport systems.

If such events occur, we will notify you promptly and take reasonable steps to minimise disruption. Our obligations under the contract will be suspended for the duration of the force majeure event.

2. Damages And Issues

Please inspect your order upon receipt and contact us immediately if any item is defective, damaged, or incorrect. This will allow us to evaluate the issue promptly and resolve it for you.

3. uK mainland delivery

Standard delivery times for in-stock items are typically within 3–7 working days. For custom or bespoke items, lead times may vary, and you will be informed of the estimated delivery date when placing your order.

We are not responsible for delays caused by third-party couriers or unforeseen circumstances, such as extreme weather or strikes.

4. International Delivery

Customs Duties and Taxes

Customs and import duties can be charged when an item reaches it's destination. Customers are responsible for any import duties, taxes, and additional charges imposed by their country's customs authorities. Sadly Corita Rose has no control over these charges.

In order to avoid any surprise costs it is advisable to check and comply with the import regulations of your country.

Delivery Times

Delivery times for international orders may vary depending on the destination and customs clearance processes. While we strive to provide accurate delivery estimates, delays caused by customs or other external factors are beyond our control.

As a general guideline International deliveries will take between working 7-12 days.

Returns and Associated Costs

If you wish to return an item that has been purchased from us, shipping costs associated with the return will be the responsibility of the purchaser.

If Corita Rose Ltd or the carrier is found to be at fault (e.g., for delivering defective or incorrect items), we will reimburse reasonable shipping costs for the return.

5. delivery to 3rd parties

When delivering to third parties at the customer’s request (e.g., curtain makers, upholsterers, or other specified locations), the following conditions apply:

It is the customer’s responsibility to ensure that the correct materials are received and thoroughly inspected upon delivery.
Corita Rose Ltd cannot accept claims or returns for any issues identified after the fabric has been cut or for any costs incurred in the making of items using the supplied materials.

Delivery to Customer Homes or Sites

For deliveries made to customer homes or designated sites:

The customer is responsible for verifying that the correct item has been delivered. This includes inspecting the item carefully and signing for it to confirm receipt in satisfactory condition.
Once delivered and signed for, the customer assumes full responsibility for the item’s care.

Liability Disclaimer

Corita Rose Ltd accepts no liability for items that are damaged, lost, or stolen after they have been signed for.

6. cancellations

Once your order has been placed, you have 7 days to change your mind. You must notify us of your decision to cancel by email or letter within this period, and we will reimburse you in full upon receipt of your notification.

If you cancel after 7 days, a cancellation fee of up to 50%, plus any incurred costs, may apply, depending on the progress of the work.

Cancellations of Bespoke or Commissioned Work

Bespoke or commissioned work cancellations will incur design charges and any associated costs. Once printing or construction has commenced, we regret that we cannot offer a refund.

7. refunds & returns

We hope that you are delighted with your Corita Rose purchase but if something is not right we are committed to ensuring customer satisfaction and handling returns or refunds promptly.

Standard Returns

If you have purchased your item from us we are happy to accept returns within 30 days of receipt subject to the item being returned in its original packaging and condition, together with receipt or order number. We can then offer a replacement, credit note, or refund will be made.

Bespoke and Commissioned Items

Bespoke or customised items are non-refundable unless they are found to be faulty. Cancellations of bespoke orders before production may incur design charges and any associated costs. Once production has commenced, we regret that refunds or cancellations cannot be accommodated.

Return Process

Contact us at josh@coritarose.com or 01747 858599 to initiate a return.
You must provide proof of purchase and detailed reasons for the return.
The customer is responsible for return shipping costs unless the item is defective.

Inspection and Refunds